1. Return Conditions

The "Perfect Condition" Rule

To be eligible for a return or exchange, the garment must be in its original, unused condition. We will not accept returns for:

• Worn or Washed Products:Worn or Washed Products: Items showing signs of wear, body odor, perfume, deodorant stains, or makeup marks.
• Missing Tags:Items without the original brand tags, price tags, and wash-care labels attached.
• Damaged by Customer:Items with snags, ripped seams, or broken zippers caused during trial.
• Altered Items:Clothing that has been resized or modified in any way.

2. Anti-Fraud & Fake Product Prevention

• Original Packaging:Returns must include the original transparent poly-bag and any accessories (belts, pins, buttons) included in the package.
• Security Tags:If your item arrived with a "Do Not Remove" security plastic tag, the return will be rejected if this tag is cut or tampered with.
• Quality Check (QC):Every return undergoes a rigorous manual inspection at our warehouse. If the product received is different from what was shipped (e.g., a different brand, old clothes, or a used item), the refund will be denied and the incident reported.

3. Mandatory Unboxing Video

To protect yourself against receiving a defective item or being accused of a "fake return," we strongly recommend filming a 360-degree unboxing video.

• Note:If you claim the product is missing or damaged, this video serves as the primary evidence for a quick resolution.

4 How to Initiate a Return

1. 1

   Go to the "My Orders" section of the app/website.

2. 2

   Select the item you wish to return or exchange.

3. 3

   Upload 3 clear photos of the product (Front, Back, and the Tag).

4. 4

   Once approved, a pickup will be scheduled within 24–48 hours.